Accidentally Deleted or Lost Files
If you have deleted content by accident, or you feel you’ve lost Projects or lyrics, you can get in touch with us and we’ll take a look at your account to see if we can restore your files from a backup - you just need to open a support ticket with us via the support section of the app.
Here’s what we will need from you:
Firstly, have you made sure you don’t have 2 accounts? Do you authenticate with Facebook? Do you have two different email addresses you are logging in with (we’re asking because 99% of the time, this is the reason folks have “lost” content)
If you are sure you only have one account, please let us know:
When you lost the content
What you lost: Project name(s), File name(s)
Please provide the email address associated with your account
Once we have these details, we will look to restore the data that has been accidentally deleted.